Shepherd Wellness Community

Transportation Services

“POLICIES AND PROCEDURES”

Scope of Services:

We offer HIV positive individuals round-trip transportation, by appointment only for:

• SWC programs
• PATF Food Pantry
• Wellness and health related programs offered by other local AIDS service organizations

Limitations of Services:

We are not able to provide transportation for moving personal property, shopping trips, personal errands, ambulance service, or individuals who are not HIV+.

Van territory is limited to our service area as described in our brochure.

Transportation is scheduled on a first-come, first-served basis and is scheduled as available.

Transportation will not be scheduled when weather conditions are hazardous.

Wheelchair passengers must provide a wheelchair and arrange for persons to be present to assist them into and out of the van. Van drivers are not permitted to lift or carry members.

Members traveling with children who require baby restraint must provide a baby seat and install it when boarding the van.

Guests are not permitted to ride with members. However, caregivers are permitted to accompany members.

Scheduling Procedures:

Members must request service at least 24 hours in advance of appointment by calling the Shepherd Wellness office. We will call members to confirm our transportation schedule.

First time members must complete an "Member Information Form" (137 KB) when scheduling service or when boarding the van. (In order to download this form, you must use the free Adobe^® Acrobat^® Reader. Please use the link below to download it for free.)

Passenger Policies:

There is no charge for transportation service and drivers are not permitted to accept tips.

All passengers and the van driver must use seat belts.

No eating, drinking, or use of tobacco, illegal drugs, or alcohol is permitted in the van.

No stops are permitted between scheduled destinations.

Pets are not permitted in the van.

Van drivers are not permitted to lift or carry patients, do personal errands, stop between scheduled destinations, or make telephone calls for members.

If members do not show up for a scheduled pickup, they may not be scheduled for future service.

Foul language or disruptive behavior is not permitted on the van. Members who violate this policy will not be scheduled for future service.

Evaluation of our Transportation Services:

Questions, concerns, suggestions, or feedback about our transportation service should be addressed to the Transportation Coordinator at 412.683.4477.

Updated 3/26/2007

© Copyright 2001 - 2007 Shepherd Wellness Community All rights reserved.
Updated: June 22, 2007
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